1(800)-988–2379 Wish.com: Refund Policy/Wish Cancel Order

First of all, we need to understand some basic information about the Wish platform return rate. The refund rate of the Wish merchant’s back office is calculated as the proportion of refund orders to total orders over a period of time. For example, during the week from May 17 to May 24:

* Merchant Alex received 100 orders.

* Merchant Alex received 2 refunds (unrelated to the above orders) — these refunds were generated during a certain period.

* Therefore, the refund rate = 2/100 = 2%, within the acceptable range. Merchant Alex will not face the risk of the shop being suspended.

Stores should aim to achieve a refund rate of less than 5%. The lower the refund rate, the better your store’s performance and your product’s exposure to more exposure.

But sometimes there is no order this week but the reason for the violation is: The refund performance of each Wish product will be assessed on two 30-day days: 0–30 days and 63–93 days past the assessment date. A poor performance of the indicator is beyond the acceptable range, and merchants are likely to receive warnings of violations.

Wish shop refund rates are affected by all refunds generated in the store, such as delayed order fulfillment or insufficient inventory when placing orders, customers requesting a refund, incorrect product (wrong size, wrong color, wrong delivery product) or product Did not arrive or arrive too late, and so on.